If you’ve just secured an interview and need to know what Dunkin Donuts interview questions to expect, you’re in the right place.
This article will give you all the tools you need to pass your Dunkin Donuts interview, including the most likely questions you’re going to face and example answers you can model from.
Dunkin Donuts Interview Tips: How to Prepare for the Interview
Before stepping foot in the interview room, you should know the company background, what to wear, and what to expect throughout the interview process.
If you don’t need any Dunkin Donuts job interview tips, click here to skip to the questions.
What to Research (Dunkin Donuts Facts)
Doing some preliminary research on Dunkin’ Donuts will help you with some of the earlier questions you’re likely to get, as these are ones that will test your research and preparation skills.
Below are a few of the most important facts about the company you can use as the basis of your answer.
- Bill Rosenberg opened the first Dunkin’ shop in Quincy, MA
- Dunkin’ was founded in 1950
- Dunkin’ has 11,300 restaurants worldwide
- They have restaurants in 36 countries
- They are a part of the Inspire Brands family of restaurants
- Their headquarters remain in Quincy, MA
What to Wear (Dunkin Donuts Dress Code)
While this might sound oversimplified, dressing as though you’re already a member of the staff is often a good starting point when it comes to appropriate interview attire.
If you’re interviewing for an entry-level role such as a crew member or shift leader, wear a black or royal blue polo and dark blue jeans. Be sure to take out facial piercings and tie your hair back in a bun.
For a supervisory or managerial role such as an assistant manager or director of operations, wear a royal blue or black dress shirt, black pants, and closed shoes.
What to Expect (Dunkin Donuts Hiring Process)
The hiring process can vary from store to store, but you can expect to fill out an application (in-paper or online) and have an in-store interview.
Once you’ve had the interview, applicants are typically hired within two days. It’s also not uncommon for Dunkin’ to hire on the spot.
If successfully, you’ll start with paid training. Training consists of online courses and takes up to 4 hours to complete.
Sources: Indeed ‘Dunkin Q&A’
Dunkin Donuts Interview Questions and Answers
Let’s look at some of the more likely interview questions, but also some sample answers you can use to pass your Dunkin’ Donuts interview.
1. Why Do You Want to Work at Dunkin Donuts?
The interviewer wants to know why you like this position and to learn about your career path to see if you’d be a good fit.
“I like that Dunkin’ Donuts has growth opportunities within the company. I’d enjoy taking on more responsibilities and transitioning into an assistant managerial role or even a director of operations.
This is important to me because I’m very much enthusiastic and driven to grow my career within a company, especially a company that values the progression of its employees.
This is what I’m working towards and I feel Dunkin’ Donuts shares the same values around career growth.”
2. What Can You Tell Us About Dunkin Donuts?
They want to know whether you’re determined to work for the company long-term. They’re also looking to see if you’re invested in the position and if they should invest in hiring you.
“I read that Dunkin’ Donuts is a part of Inspire Brands; a global multi-brand restaurant company and the 2nd largest restaurant company in the U.S.
I like that there’s a global network of possible opportunities. The gathering of these successful brands under Inspire Brands must tell me this is an established, professional, and growing organization.
I wonder, in senior roles, are there opportunities to work more directly for Inspire Brands, representing Dunkin’ Donuts?”
3. What Are Your Career Goals?
The interviewer is trying to gauge if your career plan aligns with your prospects in the company, and whether you’re a driven and goal-orientated person.
“I enjoy being in charge of a team and making big decisions, so working towards a leadership role is something I aspire to.
Looking forward, I think starting in an entry-level position and working my way up the company ladder would be beneficial. Naturally, learning and taking on responsibilities would help me hone my leadership skills.
Being a part of such a huge global brand portfolio, it seems Dunkin’ Donuts would provide opportunities for career progression, and this will help me in achieving a leadership role.”
4. How Would You Describe Your Work Ethic?
The person interviewing wants to know what your qualities are as a person and whether you’re worth investing in as an employee.
“I’m very enthusiastic about my work and always try to bring productive energy throughout the workday.
Being a people person, I thrive on interacting with fellow workers and customers. I think this attitude shows through in my work ethic as I’m always looking for opportunities to engage with people and lift the mood.
In my previous job, I took on a few extra tasks to help out my manager. She would often comment on my willingness to help others when others would typically shy away from the task.”
5. What Does Diversity Mean to You?
The interviewer wants to know if you’re able to be open-minded and flexible in the workplace.
“In my opinion, it means involving people from all different backgrounds and having the ability to appreciate someone else’s point of view.
Working in the customer service industry you come across people from different countries, races, and cultural backgrounds, so it’s important to embrace those cultural differences in order to really connect with the customer.
We had cultural sensitivity training at my last job and I was surprised by how impactful this was on the whole team. It tightened our bond as coworkers and I continue to see the value of that experience even today.”
Other Questions to Expect
While the above questions are very likely to appear in your interview, there are a few more you should be ready for.
Here are some in particular:
- How did you hear about this position?
- How do you deal with stress?
- Describe a challenge you overcame?
- Do you have previous work experience in this industry?
- Do you have any cash handling experience?
- Can you work flexible hours?
- How would you deal with upset customers?
- Would you say you’re a team player?
- What skills would you like to improve?
- Do you have a criminal record?
Don’t Stop Applying!
Knowing all the possible Dunkin Donuts job interview questions and answers will increase your chances of getting the job, but don’t stop there.
If you want to work at a company like Dunkin Donuts, there are plenty of similar fast-food chains with openings, including Arby’s, Subway, and Five Guys – and we’ve compiled lists of likely questions for those, too.