Trying to find the most common Arby’s interview questions? You’re in luck.
This article will provide a list of the most likely interview questions to expect in your Arby’s interview, as well as word-for-word example answers you can use or adapt to your own situation.
Arby’s Interview Tips: How to Prepare for the Interview
Before going into your interview, you need to know the company history, how to dress to impress, and what to expect throughout the hiring process.
If you’re not here for Arby’s job interview tips, just skip ahead to the questions.
What to Research (Arby’s Facts)
Some questions will test your knowledge of company history, so having some facts you can pull from memory will be invaluable to you during the early stages of the interview.
Below are some of the most notable Arby’s facts, but feel free to source your own facts to accompany these:
- Arby’s was founded in 1964
- They’re the second-largest sandwich restaurant brand in the world
- They serve customers across 9 countries
- Arby’s has 3,5000 restaurants
- Inspire Brands is Arby’s parent company
- Arby’s has 80,000 employees
Sources: Arby’s ‘About Us’
What to Wear (Arby’s Dress Code)
The goal with job interview attire is to look as on-brand as possible, which means dressing to match Arby’s staff uniform for the position you’re applying for.
For an entry-level role such as a crew member or a team member, don’t wear jeans or shorts. Rather, dress business casual, wearing khaki pants and a dress shirt. Keep your hair pulled back and take out facial piercings.
For a supervisory or managerial role such as a district manager or an area supervisor, wear a blazer and dark trousers. Be sure to wear closed shoes and avoid everyday clothes such as sportswear.
Sources: Arby’s ‘Careers’
What to Expect (Arby’s Hiring Process)
You can apply for Arby’s interview through the website or go to an Arby’s restaurant and speak to a manager. Applicants say the interview process isn’t difficult if you’re prepared
If not hired on the spot, which is common, you can expect to hear back within three days. If you don’t hear back within a few days, your application was likely unsuccessful.
Once hired, you’ll need to sign paperwork and complete a training period which will consist of online training. Employees in training will also learn how to operate equipment safely.
Arby’s Interview Questions and Answers
Below are the most common interview questions and sample answers you can expect when applying for a job at Arby’s.
1. Why Do You Want to Work at Arby’s?
The interviewer wants to know how enthusiastic you are to join the company and how the position lines up with your career goals.
“I like the company’s focus on providing customers with the best experience possible. I think it’s important to focus on putting the customer first in order to build a loyal customer base.
I’m excited about the opportunity to provide quality service as helping others is a core value of mine. This job would give me the opportunity to learn more about customer service.
My main career goal is to continue working in customer service. I’d like to become a senior customer service representative and I believe Arby’s can help me achieve that.”
2. What Can You Tell Us About Arby’s?
The interviewer wants to know how prepared you are to join the company and how serious you are in interviewing and filling the position.
“Since the company was founded in 1964, it has become a global brand with 3500 restaurants worldwide. It’s also the second-largest sandwich restaurant brand in the world.
I like how the company has successfully taken the brand worldwide. The drive to grow and get better resonates with me, and I’d love a chance to contribute to what Arby’s has created.
Could you give me a little insight into whether there are opportunities to work in different locations and countries when employees reach higher positions?”
3. What Does Quality Mean to You?
The interviewer wants to know if you’re committed to providing the best experience to customers, as well as your general attitude towards your job.
“Quality is ensuring high standards are met, and to me, the quality of customer service is a top priority. It means making sure the customer always walks away satisfied.
For a fast-food chain like Arby’s, I know consistency is important. Each branch must meet the high standard of customer service Arby’s is known for. If we can deliver quality service, customers will return to the restaurants.
One time, in my previous job, a customer was missing an item from their order. I always took the initiative to apologize and ensure the customer received the item immediately.”
4. How Well Do You Handle Stress?
The interviewer wants to know if you’re able to work in a potentially high-stress environment and remain professional.
“When working in the restaurant industry, particularly a fast-food restaurant, the pressure to serve food quickly can be stressful, but it’s also what helps keep me motivated and productive.
For example, I often worked the evening shift, a time when people are returning from their jobs and are often too tired to cook. During this time, orders need to be turned around quickly.
We managed to avoid crumbling under stress by ensuring we had prepared as many elements of service as we could. This foresight and motivation made a world of difference.”
5. Give an Example of Great Customer Service
The interviewer wants to know if you understand the importance of customer service and if you have the character traits to deal with customers.
“In my previous job, we had a situation where the customer received the wrong sandwich. Unfortunately, he had already left and had to travel all the way back to correct the order.
I apologized for the error, and, after checking with the manager, I got approval to help rectify the problem. We gave him a new sandwich and provided him with a voucher for his next meal.
Despite the mistake on our part, the customer was satisfied with the gesture and left in good spirits. I believe my initiative to provide a great service helped to keep him as a customer.”
Other Questions You Can Expect
We’ve also compiled a list of other questions you might hear in an Arby’s interview setting, along with supporting links to explain how to answer each one.
- How would you describe your personality?
- Where do you see yourself in 5 years?
- Can you describe your work ethic?
- How would you describe your relationship with your coworkers?
- How do you adapt to change?
- What skills are you looking to improve?
- What hours can you work?
- How would you deal with a difficult customer?
- Tell us about your previous work history?
- What item do you like best on our menu, and why?
Never Stop Applying
Look, you can memorize every Arby’s job interview question and still not land the job. That’s just the way it goes sometimes, and you need to be prepared for that potential outcome.
The best way to counter this is to find similar opportunities and continue to make yourself known by sending off more applications. For instance, go out and apply to other fast-food chains such as Zaxby’s, Five Guys, and McDonald’s.
No matter how well your interview goes or how promising the job prospects are, never stop applying until you get yourself the job.